At a glance
- You have 30 days to return an unused product in its original condition.
- The statutory 14-day cooling-off period starts when you receive the goods.
- We issue refunds within 14 days of receiving the goods or proof of return postage.
- For faulty, damaged, incorrect or misdescribed products, KAMPLAND pays the return costs.
- If you return a product because you changed your mind, you pay the direct return costs.
1. Our 30-day return period
You may return an eligible product within 30 days of delivery if it is unused, complete and in its original condition. Keep the original packaging where possible and include proof of purchase. This voluntary return period is in addition to your statutory rights.
2. Statutory right of withdrawal
For most online purchases, you may withdraw from the contract within 14 days of receipt without giving a reason. If an order arrives in several shipments, the period normally starts when the final parcel is received. After notifying us, return the goods without undue delay and no later than 14 days afterwards.
3. Requesting a return
Email support@kampland.store with your name, order number, the products concerned and, where applicable, the reason. We will send return instructions and confirm whether the shipment should go to Anthonetta Kuijlstraat 49B, 3066 GS Rotterdam, the Netherlands, or be collected by a carrier. Do not send large products back before receiving instructions.
4. Product condition and handling
You may unpack and assess a product as you would in a shop. Keep all poles, fittings, straps, manuals and accessories together. We may deduct any loss in value caused by assembly, outdoor use, stains, missing parts, damage or handling beyond what was necessary to establish the product's nature, characteristics and functioning.
5. Discounted items and exceptions
Discounted products carry the same statutory rights as full-price products. The right of withdrawal may not apply to, among other things, made-to-measure items, clearly personalised products and sealed hygiene products whose seal has been broken. These exceptions do not limit your rights if a product is faulty, damaged, incorrect or misdescribed.
6. Return costs
If you change your mind, you pay the direct return or collection costs. For a valid complaint about a faulty, damaged, incorrect or misdescribed product, KAMPLAND pays the necessary return costs. Contact us first about large canopies and storage tents so we can arrange a suitable carrier.
7. Refunds
We refund approved amounts to the original payment method within 14 days of receiving the goods or proof of return postage. We may wait until either has been received. Any charges paid for the least expensive standard delivery option are refunded where the statutory right of withdrawal requires this. Standard delivery within the Netherlands is currently free. Your bank may then need another 3–5 working days to display the refund.
8. Faulty, damaged, incorrect or missing products
Contact us as soon as possible, preferably within 48 hours of delivery, with your order number, photographs and a description. This guideline helps us make a claim with the carrier and does not limit your statutory rights. We assess whether repair, replacement, a price reduction or a refund is appropriate under Dutch consumer law.
9. Exchanges and cancellation before dispatch
An eligible product can be exchanged if replacement stock is available. Otherwise, we will refund the amount. You can cancel an order before dispatch by contacting us. If it is already on its way, follow the withdrawal or return procedure above.