At a glance
- Free delivery on all orders within the Netherlands — no minimum order value.
- Processing: 1–3 working days after payment is confirmed.
- Delivery: 5–10 working days from dispatch.
- We currently deliver only within the Netherlands.
1. Order processing
Orders are processed within 1–3 working days after payment is confirmed. We do not process, dispatch or deliver orders at weekends or on Dutch public holidays. Processing may take longer during busy periods. If there is a significant delay, we will contact you by email.
2. Delivery area
We deliver throughout the Netherlands to addresses served by our carriers. Delivery to the Wadden Islands or other less accessible locations may take longer or require a specialist carrier. We do not currently ship abroad. Contact us before ordering if you are unsure whether we deliver to your address.
3. Delivery times and costs
Standard delivery is free and normally takes 5–10 working days from dispatch. This is an estimate, not a guarantee. Stock availability, product dimensions, weather and carrier delays may affect delivery. Any different delivery time will be stated on the product page before ordering.
4. Dispatch and tracking
After dispatch, you will receive a confirmation with tracking details if the carrier provides them. The first tracking update may take up to 48 hours to appear. Canopies, frames, side walls and accessories may arrive in separate parcels at different times.
5. Large or specialist shipments
Large canopies, frames and storage tents may require a delivery appointment or specialist carrier. The carrier may contact you directly to arrange a time slot. Standard delivery is to an easily accessible ground-floor threshold. It does not include delivery upstairs, assembly, installation or removal of old products unless expressly agreed.
6. Address and access
Provide a complete delivery address, phone number and email address, and tell us about any gates, stairs or other access restrictions. If delivery fails because of incorrect details or a missed appointment, we may charge reasonable additional transport costs where permitted by law.
7. Damaged, missing or delayed orders
Check the packaging immediately and, where possible, photograph visible damage before opening the parcel. Contact us as soon as possible, preferably within 48 hours, at support@kampland.store with your order number, photographs and a description. This timeframe helps us make a claim with the carrier and does not limit your statutory rights. If a parcel appears lost, we will investigate. If no other timeframe was agreed and an order has not arrived within 30 days, you may terminate the contract and receive a full refund under the applicable statutory conditions.
8. Responsibility and force majeure
KAMPLAND remains responsible for the goods until you, or someone you designate, receives them. This does not apply if you choose a carrier that we did not offer. Extreme weather, carrier disruption and supply-chain problems may cause delays. We will keep you informed and respect your statutory right to cancel if a delay is unreasonable.